# deliciously-ella-shop

> Public Help Center articles for deliciously-ella-shop.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Win with Deliciously Ella x Caffè Nero](https://deliciouslyella.gorgias.help/en-US/win-with-deliciously-ella-x-caffe-nero-4042726.md): Entry period: 00:01 05/01/2026 – 23:59 18/01/2026. How to enter:. Purchase any Deliciously Ella bar together with a hand-crafted drink via the Caffè Nero app. Customers who purchase a Deliciously Ella bar together with a handcrafted drink in the same
- [Didn't find what you were looking for? Contact us!](https://deliciouslyella.gorgias.help/en-US/didnt-find-what-you-were-looking-for-contact-us-342663.md): If you were unable to find what you were looking for in the FAQ, feel free to contact us with any of your App or Membership questions at hello@deliciouslyella.com. We're a small team and receive a lot of messages, but we love hearing from you and are
- [Can I set up a Deliciously Ella membership for my team or company?](https://deliciouslyella.gorgias.help/en-US/can-i-set-up-a-deliciously-ella-membership-for-my-team-or-company-330886.md): Of course! We offer a self-service team membership platform here or send us an email on teams@deliciouslyella.com and we’ll help you get setup.
- [Didn't find what you're looking for? Contact us!](https://deliciouslyella.gorgias.help/en-US/didnt-find-what-youre-looking-for-contact-us-342670.md): If you were unable to find what you were looking for in the FAQ, feel free to contact us with any of your team or company membership questions at teams@deliciouslyella.com. We're a small team and receive a lot of messages, but we love hearing from yo
- [How do I unsubscribe or cancel my membership with Deliciously Ella?](https://deliciouslyella.gorgias.help/en-US/how-do-i-unsubscribe-or-cancel-my-membership-with-deliciously-ella-331203.md): We're sorry to see you go. How you cancel depends on how you initially registered. Steps for each option are listed below. If you signed up via the website:. If you signed up via the App Store:. You can manage your subscription directly through Apple
- [Is my subscription refundable?](https://deliciouslyella.gorgias.help/en-US/is-my-subscription-refundable-331197.md): In accordance with our terms and conditions, we cannot offer partial refunds during a billing period. You can cancel your subscription at any time, retaining access to all content and member benefits until the end of the billing period.
- [How do I upgrade my Deliciously Ella membership?](https://deliciouslyella.gorgias.help/en-US/how-do-i-upgrade-my-deliciously-ella-membership-337370.md): To upgrade from a standard to a premium membership, you'll need to know where you purchased it initially. For memberships purchased on deliciouslyella.com:. Log in to the website. Go to My Account > Membership. Tap Upgrade. For memberships purchased
- [Why did I automatically get signed up for another month/year?](https://deliciouslyella.gorgias.help/en-US/why-did-i-automatically-get-signed-up-for-another-monthyear-331196.md): Like other subscription services, our memberships auto-renew as per the usual subscription terms unless canceled before the renewal date. More details can be found in our terms and conditions.
- [I still haven’t received my “forgot password” email](https://deliciouslyella.gorgias.help/en-US/i-still-haven%E2%80%99t-received-my-%E2%80%9Cforgot-password%E2%80%9D-email-330914.md): Make sure to check your junk / spam folders. If it's not there, contact us at hello@deliciouslyella.com from the registered email address if possible, and we can send you a temporary password. Ensure the email used for sign-up is correct, as our syst
- [I’ve purchased the subscription, but still can’t log in?](https://deliciouslyella.gorgias.help/en-US/i%E2%80%99ve-purchased-the-subscription-but-still-can%E2%80%99t-log-in-330915.md): To download and start using the app without being charged again, follow these steps:. If you continue to have trouble, get in touch with our customer care team at hello@deliciouslyella.com and we can send over a temporary password to get you up and r
- [I signed up but didn't receive a free trial, why?](https://deliciouslyella.gorgias.help/en-US/i-signed-up-but-didnt-receive-a-free-trial-why-541499.md): If you were charged immediately upon purchasing the membership, it means you had previously registered with us using that email address. In that case, you will not be eligible for a second free trial.
- [I'm a premium member but I'm not receiving the 15% discount on my order](https://deliciouslyella.gorgias.help/en-US/im-a-premium-member-but-im-not-receiving-the-15%25-discount-on-my-order-404339.md): If you're a premium member and you're not seeing the 15% discount automatically applied to your basket at checkout, or you're unable to see any premium member content like merch, or recipes, don't worry! Just reach out to our customer care team at he
- [How can I update my payment method for my membership?](https://deliciouslyella.gorgias.help/en-US/how-can-i-update-my-payment-method-for-my-membership-423288.md): We've got you covered! Here's how to update your payment method:. If you signed up on our website:. An email will be sent to your registered email address with a payment update link through Shopify. You can then update your information. We recommend
- [I want to delete my account information from the App](https://deliciouslyella.gorgias.help/en-US/i-want-to-delete-my-account-information-from-the-app-530912.md): If you created an account in the Deliciously Ella: Feel Better app, you can request deletion of your account and associated personal data at any time using the steps below. Completing a Webform:. Please submit this form. From the App, please follow t
- [I used to be a member, how do I re-subscribe?](https://deliciouslyella.gorgias.help/en-US/i-used-to-be-a-member-how-do-i-re-subscribe-618751.md): We'd love to welcome you back to our community! You can resubscribe through the same way you initially registered. Through deliciouslyella.com:. Re-purchase the subscription through the website with the same email address you previously subscribed wi
- [I am subscribed, but the app states “no valid subscription”?](https://deliciouslyella.gorgias.help/en-US/i-am-subscribed-but-the-app-states-%E2%80%9Cno-valid-subscription%E2%80%9D-331199.md): This is very rare but if you are experiencing this, we suggest uninstalling and reinstalling the app clears anything that might be causing an issue. If this doesn’t work, then please double-check that the subscription is still active. You can do this
- [How do I unsubscribe from the app?](https://deliciouslyella.gorgias.help/en-US/how-do-i-unsubscribe-from-the-app-331200.md): We're sorry to see you go. You can manage your subscription in the Google Play Store, please click here to help you do that. After cancelling, your subscription will run until the end of the billing period, so you can still enjoy our great content un
- [How do I unsubscribe from the app](https://deliciouslyella.gorgias.help/en-US/how-do-i-unsubscribe-from-the-app-331202.md): You can manage your subscription via Apple - please click here to help you do that. After cancelling, your subscription will run until the end of the billing period, so you can still enjoy our content until then. If you change your mind you can re-su
- [I can't seem to log in with my email address](https://deliciouslyella.gorgias.help/en-US/i-cant-seem-to-log-in-with-my-email-address-368532.md): It could be that you are using the Hide My Email setting. You can check this by heading to the App Store and then navigating to Settings > Apple ID > iCloud > Hide my Email. If you registered with this email, you should be able to log in smoothly usi
- [Why am I seeing an SSL error on the app when trying to watch video content?](https://deliciouslyella.gorgias.help/en-US/why-am-i-seeing-an-ssl-error-on-the-app-when-trying-to-watch-video-content-1986168.md): We’re really sorry you’re experiencing this! We’ve been investigating and found that the SSL error is most commonly linked to your internet provider or Wi-Fi network and OS, rather than the app itself. It tends to happen more frequently with provider
- [iOS 26 Beta Compatibility Notice](https://deliciouslyella.gorgias.help/en-US/ios-26-beta-compatibility-notice-2071750.md): If you’re running the iOS 26 developer or public beta, you may experience issues with our app. At this time, our current version does not support iOS 26 beta, and some features—or the entire app—may not work as expected. We’re actively working on a n
- [How do I add ingredients to my shopping list?](https://deliciouslyella.gorgias.help/en-US/how-do-i-add-ingredients-to-my-shopping-list-422078.md): Adding ingredients to your shopping list is super easy! Just follow these steps:. Once you've added the recipes you'll be shopping for, here's how to find your shopping list:. As you shop, you can tick off items by tapping the circle next to each ing
- [Can I play exercise videos on my TV?](https://deliciouslyella.gorgias.help/en-US/can-i-play-exercise-videos-on-my-tv-331201.md): Yes, you can use AirPlay to cast videos from your phone to your TV. When a compatible device is within range, you'll see the AirPlay icon on the main wellness page. If you're having trouble:. Yes, you can use Google Chromecast to play the videos. Whe
- [How do I update the language in the app?](https://deliciouslyella.gorgias.help/en-US/how-do-i-update-the-language-in-the-app-403899.md): At the moment, the app can be shown in English (UK), English (US), or German. To switch the language of the app, Please go to my account in the top right-hand corner > Account Settings > Preferences, and then change the language to your preferred opt
- [I've updated my language settings in the app, but it's still not correct.](https://deliciouslyella.gorgias.help/en-US/ive-updated-my-language-settings-in-the-app-but-its-still-not-correct-426496.md): If the language continues to display incorrectly, then the issue might be connected to your phone's settings. To change the language and region of your device, please follow the steps in Apple's guide.-Language: https://support.apple.com/en-gb/109358
- [How do I start a meal plan?](https://deliciouslyella.gorgias.help/en-US/how-do-i-start-a-meal-plan-403905.md): To start a meal plan, first select the meal plan you’re interested in following and click “Start your plan” near the bottom of the screen. You can then follow along day to day, marking off each meal as complete as you go, or you can select “Mark day
- [Can I start a new meal even if I haven't completed my current one?](https://deliciouslyella.gorgias.help/en-US/can-i-start-a-new-meal-even-if-i-havent-completed-my-current-one-403908.md): You have the flexibility to start a new meal plan even if you haven't completed the current one you're on. Here's how you can begin a new meal plan:
- [Is it possible to see the receipes I've made previously?](https://deliciouslyella.gorgias.help/en-US/is-it-possible-to-see-the-receipes-ive-made-previously-422072.md): Absolutely! You can easily view the recipes you've enjoyed in the past week or month. Just head over to the "My Tools" section within the app, then tap on "Plant-based foods". From there, click on the "weekly goal" banner. You'll then have the option
- [How do I convert ingredients to imperial or metric measurements?](https://deliciouslyella.gorgias.help/en-US/how-do-i-convert-ingredients-to-imperial-or-metric-measurements-330913.md): By default, the app displays the most appropriate unit of measurement depending on your location. However, if you would like to manually change this, you can adjust this in your settings by into your account in the top right corner, scrolling down to
- [The app/website isn't working as it should, please help!](https://deliciouslyella.gorgias.help/en-US/the-appwebsite-isnt-working-as-it-should-please-help-368531.md): Before reaching out, give these steps a go in order– they might just do the trick:. For the App. If the issue persists, don't worry. Contact us at hello@deliciouslyella.com, confirming that your app is updated to the latest version, and share a scree
- [Will the membership help me lose weight?](https://deliciouslyella.gorgias.help/en-US/will-the-membership-help-me-lose-weight-403949.md): While our app isn't designed as a weight loss program, it's crafted to inspire a healthier lifestyle tailored to your preferences. Whether it's adopting a more plant-based diet or incorporating extra activity into your day, our focus is supporting yo
- [Nutritional Information for Our Recipes](https://deliciouslyella.gorgias.help/en-US/nutritional-information-for-our-recipes-403917.md): We’re excited to share that nutritional information is now available for all our recipes! You can find this information both in the app (make sure it’s updated to the latest version) and our website. Here’s what you need to know:. If anything doesn’t
- [Can I access the content offline?](https://deliciouslyella.gorgias.help/en-US/can-i-access-the-content-offline-837078.md): At this time, video and sound content cannot be downloaded for offline use, though we hope to introduce this feature in the future. However, you can print recipes directly from our website for easy offline access.
- [One of the recipe ingredients doesn’t look quite right—what should I do?](https://deliciouslyella.gorgias.help/en-US/one-of-the-recipe-ingredients-doesn%E2%80%99t-look-quite-right%E2%80%94what-should-i-do-2139203.md): All of our recipes are added and updated manually, so while we do our best to make everything accurate, the occasional slip can happen—we’re only human!. If something doesn’t look right, we’d really appreciate you letting us know. Just email our Cust
- [How can I redeem a promo code?](https://deliciouslyella.gorgias.help/en-US/how-can-i-redeem-a-promo-code-404333.md): To apply a promo code to your purchase, just follow these steps:. 1. Open the app page of the Deliciously Ella website https://www.deliciouslyella.com/membership. 2. Choose the premium yearly membership and click on ‘Join Now’. 3. You’ll be redirecte
- [Can existing members redeem a promo code for their next year's membership?](https://deliciouslyella.gorgias.help/en-US/can-existing-members-redeem-a-promo-code-for-their-next-years-membership-404334.md): We're sorry, but promo codes are currently only applicable for new memberships. Unfortunately, they cannot be applied retroactively to existing accounts.
- [I want to buy the app as a gift for someone special. Do you offer gift cards for the app?](https://deliciouslyella.gorgias.help/en-US/i-want-to-buy-the-app-as-a-gift-for-someone-special-do-you-offer-gift-cards-for-the-app-403941.md): We're thrilled to hear you're considering gifting a membership for your loved one—it's such a fantastic way to encourage health and wellness!We're still working to implement the gift card function on our new website. However, a workaround could be to
- [What is the difference between standard monthly and premium yearly membership?](https://deliciouslyella.gorgias.help/en-US/what-is-the-difference-between-standard-monthly-and-premium-yearly-membership-330912.md): Standard monthly: this membership is paid monthly and gives you access to our entire content library via our website and app. Premium yearly: this membership is paid yearly and gives you access to our entire content library via our website and app. P
- [Can I try out the membership before I buy?](https://deliciouslyella.gorgias.help/en-US/can-i-try-out-the-membership-before-i-buy-424943.md): Absolutely! As a first-time user, you'll enjoy a 7-day free trial automatically. It's the perfect opportunity to dive into all the fantastic features our platform offers before making a commitment. If you find that the app isn't quite what you expect
- [Where can I find your products in-store?](https://deliciouslyella.gorgias.help/en-US/where-can-i-find-your-products-in-store-922964.md): A selection of our oat bar flavors will be available at Whole Foods Market stores across the United States!. - Peanut Butter and Apple & Raisin: Available at all 528 Whole Foods Market locations nationwide. - Hazelnut, Pecan & Maple will be available
- [What states will carry your products?](https://deliciouslyella.gorgias.help/en-US/what-states-will-carry-your-products-922972.md): Wholefoods Market:. This is a nationwide rollout across Whole Foods Market stores, covering nearly all U.S. states! The only states without a Whole Foods Market location, and therefore without access to the new oat bars, are:. If you're in one of the
- [What products will be available?](https://deliciouslyella.gorgias.help/en-US/what-products-will-be-available-922978.md): We're thrilled to bring you some of our best sellers, now in a pack of four! Keep an eye out for our Peanut Butter, Apple & Raisin, and Hazelnut, Pecan & Maple flavors on shelves.
- [What’s happening with Deliciously Ella and Plants?](https://deliciouslyella.gorgias.help/en-US/what%E2%80%99s-happening-with-deliciously-ella-and-plants-820367.md): Exciting news! 🌿 Plants is now an independent business, still proudly owned by Matthew and Ella. They've got some huge plans for the future of Plants. Stay tuned for more updates!. Read more about it in our blog post here.
- [Where can I follow along for updates?](https://deliciouslyella.gorgias.help/en-US/where-can-i-follow-along-for-updates-820386.md): You can follow the Plants teams journey on Instagram! Check out their page for all the latest news and sneak peeks: @allplants
- [How can I get in touch with the Plants team?](https://deliciouslyella.gorgias.help/en-US/how-can-i-get-in-touch-with-the-plants-team-820387.md): Got questions or just want to say hi? Feel free to drop them an email at:📧 hello@cookplants.com
- [Can I still purchase Plants products on the Deliciously Ella webshop?](https://deliciouslyella.gorgias.help/en-US/can-i-still-purchase-plants-products-on-the-deliciously-ella-webshop-820389.md): As Plants is now an independent business, separate from Deliciously Ella, we no longer sell their products — including their pasta and pasta sauces — on our webshop. For more information about their products and where to purchase them, please reach o
- [Didn't find what you were looking for? Contact us!](https://deliciouslyella.gorgias.help/en-US/didnt-find-what-you-were-looking-for-contact-us-342665.md): If you were unable to find what you were looking for in the FAQ, feel free to contact us with any of your pre or post order questions at hello@deliciouslyella.com. We're a small team and receive a lot of messages, but we love hearing from you and are
- [What should I do if the product I want to buy is out of stock?](https://deliciouslyella.gorgias.help/en-US/what-should-i-do-if-the-product-i-want-to-buy-is-out-of-stock-422012.md): Not to worry! We regularly restock our warehouses every week to ensure you get the items you love. If the particular item you're eyeing is currently out of stock, simply click "Notify me when back" to receive an instant alert as soon as it's availabl
- [Will my order include an invoice or receipt?](https://deliciouslyella.gorgias.help/en-US/will-my-order-include-an-invoice-or-receipt-465388.md): Rest assured, we do not include physical invoices or receipts in our order packages to help save paper. Instead, we send an order confirmation with all the relevant details to the email address provided at the time of purchase. If your order is inten
- [Why can I no longer buy single items on your webshop?](https://deliciouslyella.gorgias.help/en-US/why-can-i-no-longer-buy-single-items-on-your-webshop-1837970.md): We’ve made the decision to remove single units from our webshop, and products are now only available to purchase in cases. This change is based on a thorough review of customer orders, feedback, and operational efficiency. By focusing on case-only sa
- [Where do you ship to?](https://deliciouslyella.gorgias.help/en-US/where-do-you-ship-to-331206.md): We can now ship to the following countries:. United Kingdom. Europe. Asia. Oceania
- [I’ve lost my confirmation email / I didn’t receive a confirmation email.](https://deliciouslyella.gorgias.help/en-US/i%E2%80%99ve-lost-my-confirmation-email--i-didn%E2%80%99t-receive-a-confirmation-email-331208.md): We recommend taking a look in your Junk mail folder, as the email might have ended up there by mistake. If it's still elusive, or if you've misplaced it, please do reach out to us at hello@deliciouslyella.com. Just include your name and the email ad
- [I have a different question about a product or shipping](https://deliciouslyella.gorgias.help/en-US/i-have-a-different-question-about-a-product-or-shipping-331210.md): Feel free to send an email to us at hello@deliciouslyella.com and we’ll be happy to help you.
- [What if my package gets lost or arrives damaged?](https://deliciouslyella.gorgias.help/en-US/what-if-my-package-gets-lost-or-arrives-damaged-421880.md): At Deliciously Ella, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer care team at hello@deliciouslyella.com with your order number and any relevan
- [What if I'm missing an item from my order?](https://deliciouslyella.gorgias.help/en-US/what-if-im-missing-an-item-from-my-order-422059.md): If your order has arrived incomplete, don't worry, we'll sort it out for you! Simply reach out to us directly at hello@deliciouslyella.com and let us know. Be sure to include your order number and any relevant information or pictures that can help us
- [What should I expect with UK Delivery?](https://deliciouslyella.gorgias.help/en-US/what-should-i-expect-with-uk-delivery-330909.md): Orders for the United Kingdom:. For orders under £10, there's a small-order shipping fee of £7.99. If your order falls between £10 - £34, you'll enjoy a reduced shipping fee of just £3.99. And for orders £35 and over, shipping is on us – completely f
- [Which shipping methods do you use?](https://deliciouslyella.gorgias.help/en-US/which-shipping-methods-do-you-use-330910.md): For most UK orders, we ship with DPD and you can typically expect delivery within 2–3 working days. For smaller letterbox-sized orders — usually when only a Letterbox Bundle is ordered — we may use Royal Mail instead.
- [I haven’t received my order, where is it?](https://deliciouslyella.gorgias.help/en-US/i-haven%E2%80%99t-received-my-order-where-is-it-330911.md): If you have been waiting to receive your order for longer than 3 business days, then please contact us at hello@deliciouslyella.com and we‘ll be happy to help.
- [Which EU countries do you ship to?](https://deliciouslyella.gorgias.help/en-US/which-eu-countries-do-you-ship-to-331207.md): Kindly note that deliveries to Norway and Switzerland may be liable for duties on delivery. During check out you will see what these duties may include.
- [Will extra taxes apply for European Countries?](https://deliciouslyella.gorgias.help/en-US/will-extra-taxes-apply-for-european-countries-330904.md): For countries in the EU: We ship all EU orders from a warehouse in mainland Europe. Your local VAT rate will be applied at checkout, so there won't be any surprising extra taxes or charges upon delivery. For countries not in the EU: Kindly note that
- [What should I expect with EU Delivery?](https://deliciouslyella.gorgias.help/en-US/what-should-i-expect-with-eu-delivery-330906.md): Here's what you can expect:. Shipping Costs:. International Shipping:Orders to Monaco, Norway, and Switzerland will have different shipping costs, which are based on the package's weight. Order Confirmation and Processing:You’ll receive an email conf
- [Which shipping methods do you use?](https://deliciouslyella.gorgias.help/en-US/which-shipping-methods-do-you-use-330907.md): For our EU customers we use Maersk - B2C and DHL for shipping. The delivery times typically range from 3 to 10 working days. The exact duration depends on the size of your parcel and the shipping country.
- [I haven’t received my order, where is it?](https://deliciouslyella.gorgias.help/en-US/i-haven%E2%80%99t-received-my-order-where-is-it-330908.md): If you have been waiting to receive your order longer than 10 business days then please contact us at hello@deliciouslyella.com and we‘ll be happy to help.
- [What should I expect with international delivery?](https://deliciouslyella.gorgias.help/en-US/what-should-i-expect-with-international-delivery-615517.md): We are thrilled to announce that we are expanding our international shipping to even more countries! We can now deliver our products to the following destinations:. Shipping Policy:There's no minimum order requirement! Shipping costs are determined b
- [Which shipping methods do you use?](https://deliciouslyella.gorgias.help/en-US/which-shipping-methods-do-you-use-653749.md): For our international shipping we use Evri International.
- [How do I pay for my order?](https://deliciouslyella.gorgias.help/en-US/how-do-i-pay-for-my-order-330899.md): Our Web Shop operates through Shopify. At checkout, you can choose your preferred payment method and go through a secure checkout process.
- [I received my order but it’s incorrect or damaged](https://deliciouslyella.gorgias.help/en-US/i-received-my-order-but-it%E2%80%99s-incorrect-or-damaged-330890.md): In the rare event this happens, don't worry. Just email us at hello@deliciouslyella.com with your order number from the email address you placed the order from. We'll work together to resolve the problem for you.
- [Can I change my order after I have placed it?](https://deliciouslyella.gorgias.help/en-US/can-i-change-my-order-after-i-have-placed-it-330891.md): Unfortunately, once an order is placed and processed it cannot be amended. If you have any questions about your order, drop us a line at hello@deliciouslyella.com, and we'll assist you from there.
- [What is your Return Policy?](https://deliciouslyella.gorgias.help/en-US/what-is-your-return-policy-330893.md): At Deliciously Ella, we are dedicated to ensuring our customers are happy with their purchases. Therefore, we have the following a returns policy in place should there be an issue:. 1. Eligibility for Returns:. Merchandise must be in their original c
- [I have an issue with a food product.](https://deliciouslyella.gorgias.help/en-US/i-have-an-issue-with-a-food-product-368489.md): If you've encountered an issue, please email us at hello@deliciouslyella.com. In your message, include the following details along with a description of the issue and photos if possible:. - Best before date and batch number. - Where you made the purc
- [Where can I buy your products in-store?](https://deliciouslyella.gorgias.help/en-US/where-can-i-buy-your-products-in-store-543570.md): You can find the complete Deliciously Ella range at the following retailers:. Additionally, Deliciously Ella breakfast and snacks are available at:. Our products are available online at:. Availability varies by country:
- [When will my favourite product be back in my local store?](https://deliciouslyella.gorgias.help/en-US/when-will-my-favourite-product-be-back-in-my-local-store-330889.md): We love that you have a favorite! Unfortunately, we can't check stock levels for individual stores, but the sales assistants in-store should be able to help. If you're eager to get your hands on it, please check out our webshop as it might be in stoc
- [What languages feature on Deliciously Ella packaging?](https://deliciouslyella.gorgias.help/en-US/what-languages-feature-on-deliciously-ella-packaging-330887.md): All our packaging is in English, even for orders shipped to Europe. If you'd like more information, feel free to email us at hello@deliciouslyella.com.
- [When will merch be back in stock?](https://deliciouslyella.gorgias.help/en-US/when-will-merch-be-back-in-stock-330888.md): Our merchandise restocks tend to sell out quickly. Please subscribe to our newseltter to be the first to know about restocks.
- [How long will my products have left on the Best Before date?](https://deliciouslyella.gorgias.help/en-US/how-long-will-my-products-have-left-on-the-best-before-date-337366.md): When you order from deliciouslyella.com, your products will always arrive with at least 30 days before their Best Before date.
- [Are your Deliciously Kids Oaty Bars nut free?](https://deliciouslyella.gorgias.help/en-US/are-your-deliciously-kids-oaty-bars-nut-free-864634.md): Yes! Our Oaty Bars are nut-free and safe for children with nut allergies, making them perfect for school. We hope your little ones enjoy their school-safe snacks!
- [Allergen update – peanuts](https://deliciouslyella.gorgias.help/en-US/allergen-update-%E2%80%93-peanuts-340288.md): We craft all our products using high-quality, natural, plant-based ingredients. No preservatives, emulsifiers, or refined sugars – just pure goodness!. Peanut Update:. We’ve produced our nut butter balls, energy balls, cups and dipped almonds in the
- [Are your products gluten free?](https://deliciouslyella.gorgias.help/en-US/are-your-products-gluten-free-403911.md): If you're in search of gluten-free options, our Deliciously Ella Range is an excellent choice. Every product within this range is crafted to be gluten-free, ensuring peace of mind for those with gluten sensitivities.
- [I'm curious about the amount of sugar in a product](https://deliciouslyella.gorgias.help/en-US/im-curious-about-the-amount-of-sugar-in-a-product-403914.md): Our products utilize a variety of sugars and syrups, each serving a unique purpose. Some act as binding agents, others contribute to a soft texture, and some provide a sweet flavor. Given our commitment to avoiding preservatives, we rely on natural i
- [I have concerns about the use of Rapeseed oil in your products](https://deliciouslyella.gorgias.help/en-US/i-have-concerns-about-the-use-of-rapeseed-oil-in-your-products-403915.md): We appreciate that this is a nuanced topic.
- [I know your products are plant-based, but are they vegan?](https://deliciouslyella.gorgias.help/en-US/i-know-your-products-are-plant-based-but-are-they-vegan-403920.md): All of our products are produced to vegan standards. However, it's important to note that some items may not be suitable for customers with dairy or egg allergies. This aligns with the guidelines set by the Vegan Society. Feel free to reach out if yo
- [Are your products Kosher?](https://deliciouslyella.gorgias.help/en-US/are-your-products-kosher-403924.md): The short answer is no. We have spoken before about pursuing Kosher certification for our main product ranges, and it is something we would like to be able to secure in the medium term. However, at the moment we are a very small team who work across
- [Is all the packaging recyclable?](https://deliciouslyella.gorgias.help/en-US/is-all-the-packaging-recyclable-403937.md): While certain products may have some recyclable material, not all of our packaging is. Finding a recyclable option is the highest priority in our business, but unfortunately there’s no viable alternative on the market at the moment. We’ve explored co
- [I recently bought some Chocolate Hazelnut butter and noticed there are white crystals on the top. What are these, and is the product still safe to eat?](https://deliciouslyella.gorgias.help/en-US/i-recently-bought-some-chocolate-hazelnut-butter-and-noticed-there-are-white-crystals-on-the-top-what-are-these-and-is-the-product-still-safe-to-eat-403939.md): No need to worry, what you're seeing isn't mould – it's just separation of the cocoa butter. Give the product a good stir, and it should disappear. It's a natural occurrence, especially when there are temperature changes, a bit like the blooming you
- [I can't find my favourite product!](https://deliciouslyella.gorgias.help/en-US/i-cant-find-my-favourite-product-516509.md): We're sorry you're having trouble finding your favorite item. If you can't find it in stores or on our website, it may have been discontinued. Please feel free to reach out to us directly at hello@deliciouslyella.com about a specific product, and we'
- [Didn't find what you were looking for? Contact us!](https://deliciouslyella.gorgias.help/en-US/didnt-find-what-you-were-looking-for-contact-us-342669.md): If you were unable to find what you were looking for in the FAQ, feel free to contact us with any of your product questions or concerns at hello@deliciouslyella.com. We're a small team and receive a lot of messages, but we love hearing from you and a
- [An update about Plants at Weighhouse Street](https://deliciouslyella.gorgias.help/en-US/an-update-about-plants-at-weighhouse-street-853347.md): The Plants brand, including the restaurant, is no longer part of the Deliciously Ella group. When Deliciously Ella was acquired by the Hero Group in mid-September, it just included our products ranges, factory and app. We can let you know, though, th
- [How do I stock Deliciously Ella products?](https://deliciouslyella.gorgias.help/en-US/how-do-i-stock-deliciously-ella-products-331204.md): Thank you so much for interest in working with and stocking Deliciously Ella. To proceed with your inquiry, please reach out to us directly at sales@deliciouslyella.com with details about your shop's location, the products you would like to stock and
- [Work With Us](https://deliciouslyella.gorgias.help/en-US/work-with-us-330861.md): If you feel like Deliciously Ella would be the perfect fit for you, please check out our open vacancies on our career page here: Deliciously Ella Careers. You can apply for an open position directly on the page, or you can get in touch by emailing yo
- [Sustainability at DE](https://deliciouslyella.gorgias.help/en-US/sustainability-at-de-330884.md): At Deliciously Ella, we’re committed to making eating healthier a little easier. Our health isn’t the only thing we believe in though, we’re also big believers in supporting the health of our planet. Ensuring that we make the right choices to minimis
- [Why are we 100% Plant-Based](https://deliciouslyella.gorgias.help/en-US/why-are-we-100%25-plant-based-330883.md): Recent studies have shown a vegan diet to be the single biggest thing we can do as individuals to have an impact on the planet. The livestock industry contributes more to our collective build-up of greenhouse gases than all planes, trains and cars pu
- [The Role of Packaging](https://deliciouslyella.gorgias.help/en-US/the-role-of-packaging-317567.md): Choosing the right materials is crucial because we don’t want to add to the issue of food waste, and of course we also want our products to retain their quality and for them to last until they reach your home.
- [What's recyclable packaging?](https://deliciouslyella.gorgias.help/en-US/whats-recyclable-packaging-317568.md): We define recyclable packaging as the types of materials that can be placed in household recycling.
- [What do we currently use to package our products?](https://deliciouslyella.gorgias.help/en-US/what-do-we-currently-use-to-package-our-products-330882.md): Our products are packaged in a range of materials best suited to the product they’re protecting. In doing so, we aim to prevent food waste and to minimise the carbon impact of our products on the environment. Wherever possible the card and plastic we
- [Transportation Impact](https://deliciouslyella.gorgias.help/en-US/transportation-impact-317569.md): Transporting products from our production partners to your home plays a large role in the carbon impact of what we make. Firstly, materials need to be delivered to our production partners. They then are made into our delicious products before then be
- [Can Ella come to my event?](https://deliciouslyella.gorgias.help/en-US/can-ella-come-to-my-event-330859.md): Due to the amount of appearance requests we receive each event request is decided on a case by case basis. Please email hello@deliciouslyella.com with info about the event and we’ll get back to you.
- [We want to partner with Deliciously Ella](https://deliciouslyella.gorgias.help/en-US/we-want-to-partner-with-deliciously-ella-330860.md): Thanks so much for thinking of us. Due to the amount of partnership requests we receive, each is managed on a case by case basis. Please email hello@deliciouslyella.com and we’ll get back to you.
- [Can you recommend a specific product for a recipe?](https://deliciouslyella.gorgias.help/en-US/can-you-recommend-a-specific-product-for-a-recipe-403931.md): Although we can't offer personalized recommendations for specific brands because recipes and product availability vary, we highly recommend reviewing the ingredients and nutritional information of any products you're considering. This ensures they al
- [I have an allergy, can I substitute an ingredient in a recipe?](https://deliciouslyella.gorgias.help/en-US/i-have-an-allergy-can-i-substitute-an-ingredient-in-a-recipe-403932.md): Absolutely! If there’s a dietary requirement such as an allergy or preference that a recipe just doesn’t quite meet, we always encourage making substitutions to accommodate these preferences or restrictions. Feel free to adapt the recipes as needed t
- [Can you provide me with the Symprove discount code?](https://deliciouslyella.gorgias.help/en-US/can-you-provide-me-with-the-symprove-discount-code-403946.md): You can find the code by visiting this website https://www.symprove.com/ella,