At Deliciously Ella, we’re committed to making eating healthier a little easier. Our health isn’t the only thing we believe in though, we’re also big believers in supporting the health of our planet. Ensuring that we make the right choices to minimis

At Deliciously Ella, we&#x2019;re committed to making eating healthier a little easier. Our health isn&#x2019;t the only thing we believe in though, we&#x2019;re also big believers in supporting the health of our planet. Ensuring that we make the right choices to minimise our impact on the environment is really important to us. That being said, putting this into action is more complicated than meets the eye, as you&#x2019;ll see above&#x2026;

Sustainability at DE

All of our products and recipes are 100% plant-based, meaning they do not contain any animal products.

Production

We always aim to choose the most sustainable packaging solutions for our products. This is a tricky area and truthfully, commercially available materials are lagging behind our desire for 100% household recyclable packaging.

Packaging

Transporting products from our production partners to your home plays a large role in the carbon impact of what we make.

Delivery

Shop

Website

Deliciously Ella

Sustainability

Didn't find what you were looking for? Contact us!

What should I do if the product I want to buy is out of stock?

Will my order include an invoice or receipt?

Where do you ship to?

I’ve lost my confirmation email / I didn’t receive a confirmation email.

I have a different question about a product or shipping

When will you ship to my country?

What if my package gets lost or arrives damaged?

What if I'm missing an item from my order?

What should I expect with UK Delivery?

Which shipping methods do you use?

I haven’t received my order, where is it?

UK Delivery

Which EU countries do you ship to?

Will extra taxes apply for the EU?

What should I expect with EU Delivery?

EU Delivery

What should I expect with US Delivery?

US Founder Boxes

US Delivery

Shipping

How do I pay for my order?

Payments

I received my order but it’s incorrect or damaged

Can I change my order after I have placed it?

What is your Return Policy?

I have an issue with a food product.

Returns

Orders

What languages feature on Deliciously Ella packaging?

When will merch be back in stock?

When will my favourite product be back in my local store?

How long will my products have left on the Best Before date?

Allergen update – peanuts

Are your products gluten free?

I'm curious about the amount of sugar in a product

I have concerns about the use of Rapeseed oil in your products

I know your products are plant-based, but are they vegan?

Are your products Kosher?

Is all the packaging recyclable?

I recently bought some Chocolate Hazelnut butter and noticed there are white crystals on the top. What are these, and is the product still safe to eat?

Products

How do I upgrade my Deliciously Ella membership?

How do I use my new and improved membership?

What is the difference between standard monthly and premium yearly membership?

Why did I automatically get signed up for another month/year?

How do I unsubscribe or cancel my membership with Deliciously Ella?

Is my subscription refundable?

How do I convert ingredients to imperial or metric measurements?

I’ve purchased the subscription, but still can’t log in?

I still haven’t received my “forgot password” email

The app isn't working as it should, please help!

How do I update the language in the app?

How do I start a meal plan?

Can I start a new meal even if I haven't completed my current one?

Why aren't calories listed on the recipes?

I want to buy the app as a gift for someone special. Do you offer gift cards for the app?

Will the membership help me lose weight?

How can I redeem a promo code?

Can existing members redeem a promo code for their next year's membership?

How can I confirm that my promo code worked?

I'm a premium member but I can't access the premium perks

Is it possible to see the receipes I've made previously?

How do I add ingredients to my shopping list?

How can I update my payment method for my membership?

Can I try out the membership before I buy?

I've updated my language settings in the app, but it's still not correct.

Can I set up a Deliciously Ella membership for my team or company?

Didn't find what you're looking for? Contact us!

Corporate

Can I play exercise videos on my TV?

I am subscribed, but the app states “no valid subscription”?

How do I unsubscribe from the app?

Android

How do I unsubscribe from the app

I can't seem to log in with my email address

Deliciously Ella App and Membership

How do I stock Deliciously Ella products?

Sales

How do I make a reservation for Plants?

Plants at Weighhouse Street

Why are we 100% Plant-Based

The Role of Packaging

What's recyclable packaging?

What do we currently use to package our products?

Transportation Impact

Can Ella come to my event?

Appearances

We want to partner with Deliciously Ella

Partnerships

Partnerships & Appearances

Work With Us

Careers

Can you recommend a specific product for a recipe?

I have an allergy, can I substitute an ingredient in a recipe?

Will there be new episodes of the podcast?

Can you provide me with the Symprove discount code?

Other

Sustainability

Categories

Production

Packaging

Delivery

Articles

Sustainability at DE