At Deliciously Ella, we’re committed to making eating healthier a little easier. Our health isn’t the only thing we believe in though, we’re also big believers in supporting the health of our planet. Ensuring that we make the right choices to minimis

At Deliciously Ella, we&#x2019;re committed to making eating healthier a little easier. Our health isn&#x2019;t the only thing we believe in though, we&#x2019;re also big believers in supporting the health of our planet. Ensuring that we make the right choices to minimise our impact on the environment is really important to us. That being said, putting this into action is more complicated than meets the eye, as you&#x2019;ll see above&#x2026;

Sustainability at DE

All of our products and recipes are 100% plant-based, meaning they do not contain any animal products.

Production

We always aim to choose the most sustainable packaging solutions for our products. This is a tricky area and truthfully, commercially available materials are lagging behind our desire for 100% household recyclable packaging.

Packaging

Transporting products from our production partners to your home plays a large role in the carbon impact of what we make.

Delivery

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Website

Deliciously Ella

Sustainability

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Can I set up a Deliciously Ella membership for my team or company?

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Corporate

How do I unsubscribe or cancel my membership with Deliciously Ella?

Is my subscription refundable?

How do I upgrade my Deliciously Ella membership?

Why did I automatically get signed up for another month/year?

I still haven’t received my “forgot password” email

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I'm a premium member but I'm not receiving the 15% discount on my order

How can I update my payment method for my membership?

I want to delete my account information from the App

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I am subscribed, but the app states “no valid subscription”?

How do I unsubscribe from the app?

Android

How do I unsubscribe from the app

I can't seem to log in with my email address

Why am I seeing an SSL error on the app when trying to watch video content?

iOS 26 Beta Compatibility Notice

My Subscription

How do I add ingredients to my shopping list?

Can I play exercise videos on my TV?

How do I update the language in the app?

I've updated my language settings in the app, but it's still not correct.

How do I start a meal plan?

Can I start a new meal even if I haven't completed my current one?

Is it possible to see the receipes I've made previously?

How do I convert ingredients to imperial or metric measurements?

The app/website isn't working as it should, please help!

Will the membership help me lose weight?

Nutritional Information for Our Recipes

Can I access the content offline?

One of the recipe ingredients doesn’t look quite right—what should I do?

How to use the membership on the App & Website

How can I redeem a promo code?

Can existing members redeem a promo code for their next year's membership?

I want to buy the app as a gift for someone special. Do you offer gift cards for the app?

Promo Codes and vouchers

What is the difference between standard monthly and premium yearly membership?

Can I try out the membership before I buy?

Membership

Deliciously Ella App and Membership

Where can I find your products in-store?

What states will carry your products?

What products will be available?

Deliciously Ella in the US!

What’s happening with Deliciously Ella and Plants?

Where can I follow along for updates?

How can I get in touch with the Plants team?

Can I still purchase Plants products on the Deliciously Ella webshop?

Plants update

What should I do if the product I want to buy is out of stock?

Will my order include an invoice or receipt?

Why can I no longer buy single items on your webshop?

Where do you ship to?

I’ve lost my confirmation email / I didn’t receive a confirmation email.

I have a different question about a product or shipping

What if my package gets lost or arrives damaged?

What if I'm missing an item from my order?

What should I expect with UK Delivery?

Which shipping methods do you use?

I haven’t received my order, where is it?

UK Delivery

Which EU countries do you ship to?

Will extra taxes apply for European Countries?

What should I expect with EU Delivery?

EU Delivery

What should I expect with North American Delivery?

North American Delivery

What should I expect with international delivery?

International Delivery

Shipping

How do I pay for my order?

Payments

I received my order but it’s incorrect or damaged

Can I change my order after I have placed it?

What is your Return Policy?

I have an issue with a food product.

Returns

Orders

Where can I buy your products in-store?

When will my favourite product be back in my local store?

What languages feature on Deliciously Ella packaging?

When will merch be back in stock?

How long will my products have left on the Best Before date?

Are your Deliciously Kids Oaty Bars nut free?

Allergen update – peanuts

Are your products gluten free?

I'm curious about the amount of sugar in a product

I have concerns about the use of Rapeseed oil in your products

I know your products are plant-based, but are they vegan?

Are your products Kosher?

Is all the packaging recyclable?

I recently bought some Chocolate Hazelnut butter and noticed there are white crystals on the top. What are these, and is the product still safe to eat?

Sustainability

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Production

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Sustainability at DE