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Deliciously Ella Help Center

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Can I set up a Deliciously Ella membership for my team or company?

Didn't find what you're looking for? Contact us!

Corporate

How do I unsubscribe or cancel my membership with Deliciously Ella?

Is my subscription refundable?

How do I upgrade my Deliciously Ella membership?

Why did I automatically get signed up for another month/year?

I still haven’t received my “forgot password” email

I’ve purchased the subscription, but still can’t log in?

I signed up but didn't receive a free trial, why?

I'm a premium member but I'm not receiving the 15% discount on my order

How can I update my payment method for my membership?

I want to delete my account information from the App

I used to be a member, how do I re-subscribe?

I am subscribed, but the app states “no valid subscription”?

How do I unsubscribe from the app?

Android

How do I unsubscribe from the app

I can't seem to log in with my email address

Why am I seeing an SSL error on the app when trying to watch video content?

iOS 26 Beta Compatibility Notice

My Subscription

How do I add ingredients to my shopping list?

Can I play exercise videos on my TV?

How do I update the language in the app?

I've updated my language settings in the app, but it's still not correct.

How do I start a meal plan?

Can I start a new meal even if I haven't completed my current one?

Is it possible to see the receipes I've made previously?

How do I convert ingredients to imperial or metric measurements?

The app/website isn't working as it should, please help!

Will the membership help me lose weight?

Nutritional Information for Our Recipes

Can I access the content offline?

One of the recipe ingredients doesn’t look quite right—what should I do?

How to use the membership on the App & Website

How can I redeem a promo code?

Can existing members redeem a promo code for their next year's membership?

I want to buy the app as a gift for someone special. Do you offer gift cards for the app?

Promo Codes and vouchers

What is the difference between standard monthly and premium yearly membership?

Can I try out the membership before I buy?

Membership

Deliciously Ella App and Membership

Where can I find your products in-store?

What states will carry your products?

What products will be available?

Deliciously Ella in the US!

What’s happening with Deliciously Ella and Plants?

Where can I follow along for updates?

How can I get in touch with the Plants team?

Can I still purchase Plants products on the Deliciously Ella webshop?

Plants update

What should I do if the product I want to buy is out of stock?

Will my order include an invoice or receipt?

Why can I no longer buy single items on your webshop?

Where do you ship to?

I’ve lost my confirmation email / I didn’t receive a confirmation email.

I have a different question about a product or shipping

What if my package gets lost or arrives damaged?

What if I'm missing an item from my order?

What should I expect with UK Delivery?

Which shipping methods do you use?

I haven’t received my order, where is it?

UK Delivery

Which EU countries do you ship to?

Will extra taxes apply for European Countries?

What should I expect with EU Delivery?

EU Delivery

What should I expect with international delivery?

International Delivery

Shipping

How do I pay for my order?

Payments

I received my order but it’s incorrect or damaged

Can I change my order after I have placed it?

What is your Return Policy?

I have an issue with a food product.

Returns

Orders

Where can I buy your products in-store?

When will my favourite product be back in my local store?

What languages feature on Deliciously Ella packaging?

When will merch be back in stock?

How long will my products have left on the Best Before date?

Are your Deliciously Kids Oaty Bars nut free?

Allergen update – peanuts

Are your products gluten free?

I'm curious about the amount of sugar in a product

I have concerns about the use of Rapeseed oil in your products

I know your products are plant-based, but are they vegan?

Are your products Kosher?

Is all the packaging recyclable?

I recently bought some Chocolate Hazelnut butter and noticed there are white crystals on the top. What are these, and is the product still safe to eat?

I can't find my favourite product!

Products

An update about Plants at Weighhouse Street

Plants at Weighhouse Street

How do I stock Deliciously Ella products?

Sales

Work With Us

Careers

Sustainability at DE

Why are we 100% Plant-Based

Production

The Role of Packaging

What's recyclable packaging?

What do we currently use to package our products?

Packaging

Transportation Impact

Delivery

Sustainability

Can Ella come to my event?

Appearances

We want to partner with Deliciously Ella

Partnerships

Partnerships & Appearances

Can you recommend a specific product for a recipe?

I have an allergy, can I substitute an ingredient in a recipe?

Can you provide me with the Symprove discount code?

Other

Win with Deliciously Ella x Caffè Nero

We're thrilled to share that we're launching our products in-store on the US! Find out more info here.

Information about Plants and Plants products

Entry period: 00:01 05/01/2026 – 23:59 18/01/2026. How to enter:. Purchase any Deliciously Ella bar together with a hand-crafted drink via the Caffè Nero app. Customers who purchase a Deliciously Ella bar together with a handcrafted drink in the same

Entry period: 00:01 05/01/2026 &#x2013; 23:59 18/01/2026 How to enter:Purchase any Deliciously Ella bar together with a hand-crafted drink via the Caff&#xE8; Nero app. Customers who purchase a Deliciously Ella bar together with a handcrafted drink in the same transaction will receive one entry into the prize draw. Each qualifying combo counts as one entry. Terms &amp; Conditions:Open to UK residents aged 18+ only. Excludes residents of the ROI. Employees of Caff&#xE8; Nero, Deliciously Ella, and anyone professionally associated with this promotion are excluded. Purchase required. Entry is via qualifying purchases made through the Caff&#xE8; Nero app only. Prizes are non-transferable and cannot be exchanged for cash or any alternative. No prize substitutions or transfers permitted. &#xA0; Prize details:Grand Prize -&#xA0;1 winner will receive one large Nero x Deliciously Ella hamper consisting of a hamper of Caff&#xE8; Nero goodies, plus one year&#x2019;s supply of Deliciously Ella products.24 runner-up winners will each receive 1 x signed Deliciously Ella cook book and 1 x &#xA3;15 Caff&#xE8; Nero gift card. 75 additional winners will each receive 1 x free Caff&#xE8; Nero coffee voucher and 1 x free Deliciously Ella bar voucher. Winners will be selected at random after the closing date and notified via the email address linked to their Caff&#xE8; Nero app account. Prizes must be claimed within the 7 days or the prize may be forfeited.

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