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<p>If you&apos;re a premium member and you&apos;re not seeing the 15% discount automatically applied to your basket at checkout, or you&apos;re unable to see any premium member content like merch, or recipes, don&apos;t worry! Just reach out to our customer care team at <a href="mailto:hello@deliciouslyella.com">hello@deliciouslyella.com</a>, and we&apos;ll be happy to assist you further.&#xA0;</p>

If you're a premium member and you're not seeing the 15% discount automatically applied to your basket at checkout, or you're unable to see any premium member content like merch, or recipes, don't worry! Just reach out to our customer care team at he

I'm a premium member but I can't access the premium perks

Deliciously Ella App and Membership

Didn't find what you were looking for? Contact us!

What should I do if the product I want to buy is out of stock?

Will my order include an invoice or receipt?

Where do you ship to?

I’ve lost my confirmation email / I didn’t receive a confirmation email.

I have a different question about a product or shipping

When will you ship to my country?

What if my package gets lost or arrives damaged?

What if I'm missing an item from my order?

What should I expect with UK Delivery?

Which shipping methods do you use?

I haven’t received my order, where is it?

UK Delivery

Which EU countries do you ship to?

Will extra taxes apply for the EU?

What should I expect with EU Delivery?

EU Delivery

What should I expect with US Delivery?

US Founder Boxes

US Delivery

Shipping

How do I pay for my order?

Payments

I received my order but it’s incorrect or damaged

Can I change my order after I have placed it?

What is your Return Policy?

I have an issue with a food product.

Returns

Orders

What languages feature on Deliciously Ella packaging?

When will merch be back in stock?

When will my favourite product be back in my local store?

How long will my products have left on the Best Before date?

Allergen update – peanuts

Are your products gluten free?

I'm curious about the amount of sugar in a product

I have concerns about the use of Rapeseed oil in your products

I know your products are plant-based, but are they vegan?

Are your products Kosher?

Is all the packaging recyclable?

I recently bought some Chocolate Hazelnut butter and noticed there are white crystals on the top. What are these, and is the product still safe to eat?

Products

How do I upgrade my Deliciously Ella membership?

How do I use my new and improved membership?

What is the difference between standard monthly and premium yearly membership?

Why did I automatically get signed up for another month/year?

How do I unsubscribe or cancel my membership with Deliciously Ella?

Is my subscription refundable?

How do I convert ingredients to imperial or metric measurements?

I’ve purchased the subscription, but still can’t log in?

I still haven’t received my “forgot password” email

The app isn't working as it should, please help!

How do I update the language in the app?

How do I start a meal plan?

Can I start a new meal even if I haven't completed my current one?

Why aren't calories listed on the recipes?

I want to buy the app as a gift for someone special. Do you offer gift cards for the app?

Will the membership help me lose weight?

How can I redeem a promo code?

Can existing members redeem a promo code for their next year's membership?

How can I confirm that my promo code worked?

Is it possible to see the receipes I've made previously?

How do I add ingredients to my shopping list?

How can I update my payment method for my membership?

Can I try out the membership before I buy?

I've updated my language settings in the app, but it's still not correct.

Can I set up a Deliciously Ella membership for my team or company?

Didn't find what you're looking for? Contact us!

Corporate

Can I play exercise videos on my TV?

I am subscribed, but the app states “no valid subscription”?

How do I unsubscribe from the app?

Android

How do I unsubscribe from the app

I can't seem to log in with my email address

How do I stock Deliciously Ella products?

Sales

How do I make a reservation for Plants?

Plants at Weighhouse Street

Sustainability at DE

Why are we 100% Plant-Based

Production

The Role of Packaging

What's recyclable packaging?

What do we currently use to package our products?

Packaging

Transportation Impact

Delivery

Sustainability

Can Ella come to my event?

Appearances

We want to partner with Deliciously Ella

Partnerships

Partnerships & Appearances

Work With Us

Careers

Can you recommend a specific product for a recipe?

I have an allergy, can I substitute an ingredient in a recipe?

Will there be new episodes of the podcast?

Can you provide me with the Symprove discount code?

Other

I'm a premium member but I can't access the premium perksUpdated 3 months ago