Deliciously Ella App and Membership

How do I upgrade my Deliciously Ella membership?

How do I use my new and improved membership?

To login to the new Deliciously Ella website, simply use your usual 'Deliciously Ella: Feel Better' app login credentials. If you previously had a webshop login this won't log you in to your membership.

What is the difference between standard monthly and premium yearly membership?

Standard monthly: this membership is paid monthly and gives you access to our entire content library via our website and app. Premium yearly: this membership is paid yearly and gives you access to our entire content library via our website and app. P

Why did I automatically get signed up for another month/year?

Like other subscription services, our memberships auto-renew as per the usual subscription terms unless canceled before the renewal date. More details can be found in our terms and conditions.

How do I unsubscribe or cancel my membership with Deliciously Ella?

We're sorry to see you go. How you cancel depends on how you initially registered. Steps for each option are listed below. If you signed up via the website:. If you signed up via the App Store:. You can manage your subscription directly through Apple

Is my subscription refundable?

In accordance with our terms and conditions, we cannot offer partial refunds during a billing period. You can cancel your subscription at any time, retaining access to all content and member benefits until the end of the billing period.

How do I convert ingredients to imperial or metric measurements?

By default, the app displays the most appropriate unit of measurement depending on your location. However, if you would like to manually change this, you can adjust this in your settings by into your account in the top right corner, scrolling down to

I’ve purchased the subscription, but still can’t log in?

After purchasing the subscription, you will need to register in the app. You’ll be redirected to fill in your details automatically. Alternatively, do this by tapping “sign up” on the landing page. If you’ve subscribed before and have an existing acc

I still haven’t received my “forgot password” email

Make sure to check your junk / spam folders. If it's not there, contact us at [email protected] from the registered email address if possible, and we can send you a temporary password. Ensure the email used for sign-up is correct, as our syst

Didn't find what you were looking for? Contact us!

If you were unable to find what you were looking for in the FAQ, feel free to contact us with any of your App or Membership questions at [email protected]. We're a small team and receive a lot of messages, but we love hearing from you and are eag

The app isn't working as it should, please help!

Before reaching out, give these steps a go – they might just do the trick:. - Log out of the app. - Delete the app. - Restart your device (super important, don't skip this step). - Reinstall the app from your device’s app store, ensuring it's - the l

How do I update the language in the app?

At the moment, the app can be shown in English (UK), English (US), or German. To switch the language of the app, Please go to my account in the top right-hand corner > Account Settings > Preferences, and then change the language to your preferred opt

How do I start a meal plan?

To start a meal plan, first select the meal plan you’re interested in following and click “Start your plan” near the bottom of the screen. You can then follow along day to day, marking off each meal as complete as you go, or you can select “Mark day

Can I start a new meal even if I haven't completed my current one?

You have the flexibility to start a new meal plan even if you haven't completed the current one you're on. Here's how you can begin a new meal plan:

Why aren't calories listed on the recipes?

At this time, we are not listing calories for our recipes. As a company, we’re not big advocates of calorie counting: the more we’ve learnt about it, the more we feel that it holds relatively little weight as a generic approach to looking at what we

I want to buy the app as a gift for someone special. Do you offer gift cards for the app?

We're thrilled to hear you're considering gifting a membership for your loved one—it's such a fantastic way to encourage health and wellness!We're still working to implement the gift card function on our new website. However, a workaround could be to

Will the membership help me lose weight?

While our app isn't designed as a weight loss program, it's crafted to inspire a healthier lifestyle tailored to your preferences. Whether it's adopting a more plant-based diet or incorporating extra activity into your day, our focus is supporting yo

How can I redeem a promo code?

This is how it works:. 1. Open the app page of the Deliciously Ella website https://www.deliciouslyella.com/membership#app . 2. Choose the premium yearly membership and click on ‘Join Now’. 3. You’ll be redirected to your shopping bag. If this d

Can existing members redeem a promo code for their next year's membership?

We're sorry, but promo codes are currently only applicable for new memberships. Unfortunately, they cannot be applied retroactively to existing accounts.

How can I confirm that my promo code worked?

We understand that the process of applying a promo code can sometimes be unclear. To help you ensure that your promo code has been successfully applied, here's a step-by-step guide:. 1. Applying the promo code. After entering the promo code in the de

I'm a premium member but I can't access the premium perks

If you're a premium member and you're not seeing the 15% discount automatically applied to your basket at checkout, or you're unable to see any premium member content like merch, or recipes, don't worry! Just reach out to our customer care team at he

Is it possible to see the receipes I've made previously?

Absolutely! You can easily view the recipes you've enjoyed in the past week or month. Just head over to the "My Tools" section within the app, then tap on "Plant-based foods". From there, click on the "weekly goal" banner. You'll then have the option

How do I add ingredients to my shopping list?

Adding ingredients to your shopping list is super easy! Just follow these steps:. Once you've added the recipes you'll be shopping for, here's how to find your shopping list:. As you shop, you can tick off items by tapping the circle next to each ing

How can I update my payment method for my membership?

We've got you covered! Here's how to update your payment method:. If you signed up on our website:. An email will be sent to your registered email address with a payment update link through Shopify. You can then update your information. We recommend

Can I try out the membership before I buy?

Absolutely! As a first-time user, you'll enjoy a 7-day free trial automatically. It's the perfect opportunity to dive into all the fantastic features our platform offers before making a commitment. If you find that the app isn't quite what you expect

I've updated my language settings in the app, but it's still not correct.

If the language continues to display incorrectly, then the issue might be connected to your phone's settings. To change the language and region of your device, please follow the steps in Apple's guide.-Language: https://support.apple.com/en-gb/109358