What is your Return Policy?Updated a year ago

At Deliciously Ella, we are dedicated to ensuring our customers are happy with their purchases. Therefore, we have the following a returns policy in place should there be an issue:

1. Eligibility for Returns:

Merchandise must be in their original condition, unworn, and with all tags attached.

Returns must be initiated within 30 days of the original purchase date.

2. Exclusions:

Returns do not apply to food items. For hygiene and safety reasons, we are unable to accept returns or exchanges on any food-related products. If you have any issue with a food product, please see [here] for further information. 

3. Return Process:

To initiate a return, please contact our customer service team at [email protected] within the specified return period.

Provide your order number, a detailed reason for the return, and any relevant photos if applicable.

Once your return is approved, you will receive instructions on how to proceed.

4. Return Shipping:

Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).

We recommend using a trackable shipping method to ensure the safe return of the items.

5. Refund Process:

Refunds will be processed once the returned items are received and inspected.

Please allow 5-10 business days for the refund to be credited back to your original payment method.

6. Exchanges:

Unfortunately, we do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order. 

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately for assistance. 

8. Contact Information:

For any questions or concerns regarding returns, feel free to reach out to our customer service team at [email protected].