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How do I unsubscribe or cancel my membership with Deliciously Ella?

We're sorry to see you go. How you cancel depends on how you initially registered. Steps for each option are listed below. If you signed up via the website:. If you signed up via the App Store:. You can manage your subscription directly through Apple

Is my subscription refundable?

In accordance with our terms and conditions, we cannot offer partial refunds during a billing period. You can cancel your subscription at any time, retaining access to all content and member benefits until the end of the billing period.

How do I upgrade my Deliciously Ella membership?

To upgrade from a standard to a premium membership, you'll need to know where you purchased it initially. For memberships purchased on deliciouslyella.com:. Log in to the website. Go to My Account > Membership. Tap Upgrade. For memberships purchased

Why did I automatically get signed up for another month/year?

Like other subscription services, our memberships auto-renew as per the usual subscription terms unless canceled before the renewal date. More details can be found in our terms and conditions.

I still haven’t received my “forgot password” email

Make sure to check your junk / spam folders. If it's not there, contact us at [email protected] from the registered email address if possible, and we can send you a temporary password. Ensure the email used for sign-up is correct, as our syst

I’ve purchased the subscription, but still can’t log in?

To download and start using the app without being charged again, follow these steps:. If you continue to have trouble, get in touch with our customer care team at [email protected] and we can send over a temporary password to get you up and r

I signed up but didn't receive a free trial, why?

If you were charged immediately upon purchasing the membership, it means you had previously registered with us using that email address. In that case, you will not be eligible for a second free trial.

I'm a premium member but I'm not receiving the 15% discount on my order

If you're a premium member and you're not seeing the 15% discount automatically applied to your basket at checkout, or you're unable to see any premium member content like merch, or recipes, don't worry! Just reach out to our customer care team at he

How can I update my payment method for my membership?

We've got you covered! Here's how to update your payment method:. If you signed up on our website:. An email will be sent to your registered email address with a payment update link through Shopify. You can then update your information. We recommend

I want to delete my account information from the App

If you wish to delete your Deliciously Ella account, please follow these steps:. Deleting your account does not cancel your subscription. If you wish to do both, please cancel your subscription first. Deleting your account will permanently remove all

I used to be a member, how do I re-subscribe?

We'd love to welcome you back to our community! You can resubscribe through the same way you initially registered. Through deliciouslyella.com:. Re-purchase the subscription through the website with the same email address you previously subscribed wi