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What languages feature on Deliciously Ella packaging?

All our packaging is in English, even for orders shipped to Europe. If you'd like more information, feel free to email us  at [email protected].

When will merch be back in stock?

Our merchandise restocks tend to sell out quickly. Please subscribe to our newseltter to be the first to know about restocks.

When will my favourite product be back in my local store?

We love that you have a favorite! Unfortunately, we can't check stock levels for individual stores, but the sales assistants in-store should be able to help. If you're eager to get your hands on it, please check out our webshop as it might be in stoc

How long will my products have left on the Best Before date?

When you order from, your products will always arrive with at least 30 days before their Best Before date.

Allergen update – peanuts

We craft all our products using high-quality, natural, plant-based ingredients. No preservatives, emulsifiers, or refined sugars – just pure goodness!. Peanut Update:. We’ve produced our nut butter balls, energy balls, cups and dipped almonds in the

Didn't find what you were looking for? Contact us!

If you were unable to find what you were looking for in the FAQ, feel free to contact us with any of your product questions or concerns at [email protected]. We're a small team and receive a lot of messages, but we love hearing from you and a

Are your products gluten free?

If you're in search of gluten-free options, our Deliciously Ella Range is an excellent choice. Every product within this range is crafted to be gluten-free, ensuring peace of mind for those with gluten sensitivities. However, it's important to note t

I'm curious about the amount of sugar in a product

Our products utilize a variety of sugars and syrups, each serving a unique purpose. Some act as binding agents, others contribute to a soft texture, and some provide a sweet flavor. Given our commitment to avoiding preservatives, we rely on natural i

I have concerns about the use of Rapeseed oil in your products

We appreciate that this is a nuanced topic. Compared to other oils, rapeseed oil is comparatively low in saturated fatty acids: around 7% - the lowest of all main cooking oils, including olive oil. It’s also high in healthy monounsaturated fatty acid

I know your products are plant-based, but are they vegan?

All of our products are produced to vegan standards. However, it's important to note that some items may not be suitable for customers with dairy or egg allergies. This aligns with the guidelines set by the Vegan Society. Feel free to reach out if yo

Are your products Kosher?

The short answer is no. We have spoken before about pursuing Kosher certification for our main product ranges, and it is something we would like to be able to secure in the medium term. However, at the moment we are a very small team who work across

Is all the packaging recyclable?

While certain products may have some recyclable material, not all of our packaging is. Finding a recyclable option is the highest priority in our business, but unfortunately there’s no viable alternative on the market at the moment. We’ve explored co

I recently bought some Chocolate Hazelnut butter and noticed there are white crystals on the top. What are these, and is the product still safe to eat?

No need to worry, what you're seeing isn't mould – it's just separation of the cocoa butter. Give the product a good stir, and it should disappear. It's a natural occurrence, especially when there are temperature changes, a bit like the blooming you

I can't find my favourite product!

We're sorry you're having trouble finding your favorite item. If you can't find it in stores or on our website, it may have been discontinued. Please feel free to reach out to us directly at [email protected] about a specific product, and we'