This is very rare but if you are experiencing this, we suggest uninstalling and reinstalling the app clears anything that might be causing an issue. If this doesn’t work, then please double-check that the subscription is still active. You can do this

This is very rare but if you are experiencing this, we suggest uninstalling and reinstalling the app clears anything that might be causing an issue. If this doesn&#x2019;t work, then please double-check that the subscription is still active. You can do this on your Android device by opening the Google Play Store. Then, tap into Menu &gt; Subscriptions and check the subscription status. You can also take a look <a class="fr-green fr-strong" href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.google.com%2Fgoogleplay%2Fanswer%2F7018481%3Fco%3DGENIE.Platform%253DAndroid%26hl%3Den&amp;data=02%7C01%7CGeorgia%40deliciouslyella.com%7C2baab1d672b347dfacf708d7f0091161%7Cb9eaba8ca708400aa8e592896d2ec2e3%7C0%7C0%7C637241794057298302&amp;sdata=V2Ls1wqUfy0WiP5jx0HOhWWSSLLwmauNn0qGhj5VyG0%3D&amp;reserved=0">here</a> for more support.

I am subscribed, but the app states “no valid subscription”?

We're sorry to see you go. You can manage your subscription in the Google Play Store, please click here to help you do that. After cancelling, your subscription will run until the end of the billing period, so you can still enjoy our great content un

We&apos;re sorry to see you go.&#xA0;You can manage your subscription in the Google Play Store, please <a class="fr-strong" href="https://support.google.com/googleplay/answer/7018481?hl=en-GB&amp;co=GENIE.Platform%3DAndroid" rel="noopener noreferrer" target="_blank">click here to help you do that</a>.&#xA0;After cancelling, your subscription will run until the end of the billing period, so you can still enjoy our great content until then. If you wish to change your mind you can re-subscribe at any time.

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Deliciously Ella

Android

Deliciously Ella App and Membership

My Subscription

What’s happening with Deliciously Ella and Plants?

Where can I follow along for updates?

How can I get in touch with the Plants team?

Can I still purchase Plants products on the Deliciously Ella webshop?

Where can I buy Plants products?

Plants update

Didn't find what you were looking for? Contact us!

What should I do if the product I want to buy is out of stock?

Will my order include an invoice or receipt?

Why aren't all of your products available in your webshop?

Where do you ship to?

I’ve lost my confirmation email / I didn’t receive a confirmation email.

I have a different question about a product or shipping

What if my package gets lost or arrives damaged?

What if I'm missing an item from my order?

What should I expect with UK Delivery?

Which shipping methods do you use?

I haven’t received my order, where is it?

UK Delivery

Which EU countries do you ship to?

Will extra taxes apply for European Countries?

What should I expect with EU Delivery?

EU Delivery

What should I expect with North American Delivery?

North American Delivery

What should I expect with international delivery?

International Delivery

Shipping

How do I pay for my order?

Payments

I received my order but it’s incorrect or damaged

Can I change my order after I have placed it?

What is your Return Policy?

I have an issue with a food product.

Returns

Orders

Where can I buy your products in-store?

When will my favourite product be back in my local store?

What languages feature on Deliciously Ella packaging?

When will merch be back in stock?

How long will my products have left on the Best Before date?

Allergen update – peanuts

Are your products gluten free?

I'm curious about the amount of sugar in a product

I have concerns about the use of Rapeseed oil in your products

I know your products are plant-based, but are they vegan?

Are your products Kosher?

Is all the packaging recyclable?

I recently bought some Chocolate Hazelnut butter and noticed there are white crystals on the top. What are these, and is the product still safe to eat?

I can't find my favourite product!

Products

Can I set up a Deliciously Ella membership for my team or company?

Didn't find what you're looking for? Contact us!

Corporate

How do I unsubscribe or cancel my membership with Deliciously Ella?

Is my subscription refundable?

How do I upgrade my Deliciously Ella membership?

Why did I automatically get signed up for another month/year?

I still haven’t received my “forgot password” email

I’ve purchased the subscription, but still can’t log in?

I signed up but didn't receive a free trial, why?

I'm a premium member but I'm not receiving the 15% discount on my order

How can I update my payment method for my membership?

I want to delete my account information from the App

I used to be a member, how do I re-subscribe?

How do I unsubscribe from the app

I can't seem to log in with my email address

How do I add ingredients to my shopping list?

Can I play exercise videos on my TV?

How do I update the language in the app?

I've updated my language settings in the app, but it's still not correct.

How do I start a meal plan?

Can I start a new meal even if I haven't completed my current one?

Is it possible to see the receipes I've made previously?

How do I convert ingredients to imperial or metric measurements?

The app/website isn't working as it should, please help!

Will the membership help me lose weight?

Where can I find the nutritional information for each recipe?

Can I access the content offline?

How to use the membership on the App & Website

How can I redeem a promo code?

Can existing members redeem a promo code for their next year's membership?

I want to buy the app as a gift for someone special. Do you offer gift cards for the app?